Shipping Policy

FREE Shipping on All Orders*

*Renogy deliveries to remote areas may incur an additional cost of $50-280. 

*Bulk Renogy orders must be quoted by a Solar Generators and Power Stations Plus team member. Any bulk orders made without a quote will be canceled.

Anker Shipping Policy

How long does delivery take?

3-7 business days. 

 

Where does Solar Generators and Power Stations Plus Anker products ship to? 

Orders are shipped within the Continental United States. Anker does not ship to military post boxes, or the following regions: Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, American Samoa, Guam, and the Northern Mariana Islands.
(Note: Shipping restrictions may apply to certain products due to factors such as local/state laws, hazmat materials, large or oddly shaped items, or specific address types that some carriers cannot deliver to.)
 
How will my deliver be shipped? 

Amazon functions as our logistics partner to ship out Anker products. They will choose the carrier that they think works best for our customers.

I ordered more than one item. Will they all be delivered at the same time?

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot change the shipment once the product is en route, but you can cancel an order within 60 minutes and reorder with accurate details.
Notes:
  • If the order is canceled by the customer more than 1 hour after placing an order, the customer must bear any return shipping fees that may apply.
  • If the wrong address is provided by the customer, and this leads to the package being lost or otherwise becoming unrecoverable, the customer shall bear the loss. Anker will not replace the order or issue a refund.

 

What do I need to do when I received a different product than what I ordered? 

    Please contact customer support at team@solargeneratorsandpowerstationsplus.com.

     

    EcoFlow Shipping Policy

    The following are the terms and conditions that constitute our shipping policy.

    Shipment processing time

    All orders are processed within 3-5 business days.

    The estimated delivery time is 7-10 business days.

    Orders are not shipped or delivered on weekends or public holidays.

    If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in shipping your order, we will contact you via email.

     

    Shipment Confirmation & Order Tracking

    You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking information will be updated within 48 hours.

    If your tracking information has not been updated within 10 business days, please contact us at team@solargeneratorsandpowerstationsplus.com. 

     

    Shipment Carriers

    Our current primary shipping carriers are USPS and FedEx (or GLS).

    You can contact FedEx: 1-800-463-3339 or USPS: 1-800-275-8777 for further shipping information.

     

    Shipping areas

    EcoFlow orders are shipped to the contiguous United States (does not include outlying islands and overseas territories).

     

    Shipping Information

    Please make sure all the shipping information you provide to us is correct. We are not responsible for any losses, including missing parcels, package damage, losses as a result of delay, and other losses caused by incorrect shipping information that customers have provided. 

    We do not ship to a P.O. Box or APO/FPO/DPO addresses.

     

    Damages

    If you received your order damaged, please contact us within 7 business days at team@solargeneratorsandpowerstationsplus.com.

    We are not responsible for any losses, including missing parcels, package damage, losses due to the delay, and other losses caused by the shipping carrier. However, we will help you contact the responsible shipping carrier. Please save all packing and the damaged goods as they may be required for filing a claim against the shipping carrier.

     

    Shipping Support

    For order and shipping-related inquiries, please contact us at team@solargeneratorsandpowerstationsplus.com. 

     

    After-sale Service Contact

    Email: support@ecoflow.com

    Phone: +1 (800)-368-8604 (English service only. International charges apply if calling from outside of the US)

     

    Renogy Shipping Policy

    Renogy products have free ground shipping and can take between 3-5 business days.

    All orders must have a valid street address, expedited orders cannot be sent to PO Boxes. 

    Shipping times are based on business days (Monday to Friday) excluding Holidays and weekends. Depending on your order, your purchase may arrive in multiple packages. For orders with a value of $200 or more, a signature may be required. If you would like to waive the signature requirement, you must let a representative know as soon as possible at 1-909-287-7111.

    *Renogy deliveries to remote areas may incur an additional cost of $50-280. 

    *Bulk Renogy orders must be quoted by a Solar Generators and Power Stations Plus team member. Any bulk orders made without a quote will be canceled.

     

    Shipments cannot be rerouted once a package has been shipped.

     

    Any orders in need of replacements due to shipping errors or damages in shipment will be sent out via ground shipping. Replacement orders cannot be expedited.

     

    We understand that often professional installation is desired. However, we strongly suggest that you wait until you have received and verified the condition of your order before scheduling any work to commence with your new Renogy products. While we strive to provide the best quality products and expect a high level of service from our third-party carriers, we recognize that at times a product or particular delivery method does not meet our standards or quoted delivery date. Due to unforeseen issues potentially occurring, we strongly suggest that you wait until you receive and verify your products as we cannot be held responsible for delays in scheduled work.

     

    Have Questions?

    Contact us now at team@solargeneratorsandpowerstationsplus.com.