Solar Generators and Power Stations Plus provides a straightforward warranty, return & refund policy that is processed in the most hassle-free way possible. Please refer to the charts below for the warranty timelines of various products, as warranty periods differ according to models. 

Anker Warranty

This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.

Item Warranty Period (Months)
Cables 18, 24 months or lifetime
Hubs & Adapters 18
Batteries 18 or 24 months

Chargers

18 or 24 months

AC Power

18 or 24 months

Cooler Anker EverFrost Powered Cooler 30/40/50:Main body of the cooler: 2 years, compressor of the cooler: 3 years

Anker Power Stations Warranty

All Anker portable power stations come with a limited warranty (“warranty”) as set out below. By using an Anker portable power station, you are agreeing to be bound by the terms of the Anker limited warranty.

The warranty period starts from the date of purchase.

Anker's limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.

1. Warranty Timeline for Portable Power Station

Item Warranty Period (Months) Note

Anker 511 Portable Power Station (PowerHouse 97Wh)-A1710

18 The warranty time differs from different battery cells. Specifically, the 5-year warranty is for models built with LifePO4 batteries, and the 1.5-year warranty is for models built with MCN (Nickel Manganese Cobalt) batteries.

Anker 625 Solar Panel (100W)-A2431


Anker 531 Solar Panel(200W)-A2432

Anker SOLIX PS400 Solar Panel (400W)- A2433

24

Anker 521 Portable Power Station (PowerHouse 256Wh)-A1720
Anker 535 Portable Power Station (PowerHouse 512Wh)-A1751
Anker 555 Portable Power Station (PowerHouse 1024Wh)-A1760
Anker 757 Portable Power Station (PowerHouse 1229Wh)-A1770
Anker 767 Portable Power Station (PowerHouse 2048Wh)-A1780
Anker SOLIX F2600 Portable Power Station - 2560Wh|2400W


60
Refurbished Power Stations 3

 

2. Exclusions and Limitations

Not covered under warranty:

- Products that are damaged or modified.
- Product operated with a damaged cord, plug, or output cable.
- Products that are disassembled.
- Products cleaned with harmful chemicals or detergents.
- Non-quality related issues (after 30 days of purchase).
- Products purchased from unauthorized resellers.
- Products without sufficient proof of purchase.
- Products that have been refunded.
- Products with an expired warranty.
- Lost, stolen products.
- Damage from outside sources.
- Damage from misuse of products (including, but not limited to falls, use of the product in excess of its output rating, exposure of the product to rain or snow, extremely low air pressure, extreme temperatures, water, operating devices improperly).
- Purchases from illegitimate resources.

3. 30-Day Money-Back Guarantee for Any Reason

For more information, please refer to the refund policy below.
If you encounter a problem with your device and wish to return it, please pick up the package first.

Process:
Step 1
- Contact us at team@solargeneratorsandpowerstationsplus.com
- Attach a short video to show us the issue and a detailed issue description.
*Anker support team will respond within 24 hours of receiving our email, excluding weekends and holidays.

Step 2
- Once your portable power station is confirmed to be defective after troubleshooting, a prepaid label will be provided. We will provide further instructions on how to properly package the product and return it safely.
*Please note that we can only provide prepaid return shipping labels for return packages in the US.

Step 3
- The Anker support team will send a replacement once the defective item is received at our warehouse. The replacement will take 3-5 business days to be delivered.
- The defective item will be replaced with a factory refurbished model of equivalent value or a new item if a factory refurbished model of equivalent value is not available. If a replacement is not available or if you prefer, we will offer a partial refund based on the usage time of the defective item.
*All replacement items will follow the same warranty timeframe as the original defective item or 3 months after being replaced, whichever is longer.

Reminder
- Remember to pick up the package first.
- Due to shipping regulations, please make sure that the remaining power of the portable power station is lower than 30% before returning.

 

Provide Valid Proof of Purchase per the Refund Policy Below

Shipping Costs Must Be Covered by the Buyer in Situations Outlined in the Refund Policy Below.

Solar Generators and Power Stations Plus reserves the right of final interpretation for the content.

 

EcoFlow Warranty

Item Warranty Period (refer to months unless otherwise specified)
DELTA Max (1600/2000) 24 months + 12 months (Registration for warranty extension)
DELTA Max Smart Extra Battery 24 months + 12 months (Registration for warranty extension)
DELTA Pro 24 months + 36 months (Registration for warranty extension)
DELTA Pro Smart Extra Battery 24 months + 36 months (Registration for warranty extension)
RIVER mini 24 months
RIVER 24 months
RIVER Max 24 months
RIVER Max Plus 24 months
RIVER Pro 24 months
RIVER Extra Battery 24 months
RIVER Pro Extra Battery 24 months
DELTA mini 24 months
DELTA 24 months
RIVER 2 5 years
RIVER 2 Max 5 years
RIVER 2 Pro 5 years
DELTA 2 5 years
DELTA 2 Extra Battery 5 years
Smart Generator (Dual Fuel) 24 months
400W Portable Solar Panel 12 months
220W Portable Solar Panel 12 months
160W Portable Solar Panel 12 months
110W Portable Solar Panel 12 months
400W Rigid Solar Panel 10 years
100W Rigid Solar Panel 60 months
100W Flexible Solar Panel 36 months
Accessories 12 months
Smart Home Panel 24 months
Power Hub 5 years
Power Kits Console 5 years
2kWh/5kWh LFP Battery 5 years
Solar Tracker 12 months
Double Voltage Hub 12 months
EV X-Stream Adapter 12 months
BLADE 36 months + 12 months (Registration for warranty extension*)
GLACIER 12 months + 12 months (Registration for warranty extension)
WAVE 2 12 months + 12 months (Registration for warranty extension)
Delta Pro Ultra Inventer / Battery 5 years
Smart Home Panel 2 10 years

 

*To claim a warranty extension, new customers MUST finish warranty registration within 30 days of purchase.

 

To activate an EcoFlow warranty, you must register your device with EcoFlow. This can be done one of two ways:

  • Create an account on ecoflow.com and "activate warranty" by providing all the necessary information:
    • Serial number
    • Product name
    • Purchased from: "Other"
    • Purchase date
    • Country/Region
    • Phone number
    • Receipt/Order proof
  • Login to the ecoflow app (must set up EcoFlow account on the website first!).
    • Connect your device via IOT, Direct Connection, or Bluetooth.
    • Click on "Profile," then "Warranty Registration".
      • Register your devices.
      • Scan bar codes from the product boxes.
      • Enter remaining information.
      • Provide a picture or screenshot of the receipt.
    • Or, if devices are paired:
      • Scroll down to "My Devices" and select the device you want to register.
      • Your serial number should already be listed with the device.
      • Click the "Register" button.
      • Fill out the remaining information.
      • Provide a picture or screenshot of the receipt.

To file an EcoFlow warranty claim, you must contact support@ecoflow.com and provide the following information:

  • Full Name
  • Shipping Address
  • Postal Code
  • Country
  • Phone Number
  • Serial Number
  • Purchase Channel
  • Order Number (contact us team@solargeneratorsandpowerstationsplus.com for the appropriate order number)
  • Purchase Date
  • Order confirmation (screenshot of confirmation email including the product and price)
  • Relevant images and videos that will help better understand the issue.

If deemed defective, EcoFlow will provide the customer with a shipping label. Once received at the warehouse, the device will be tested and either a replacement or refund will be issued. Note: this process can take some time, please be patient.

 

 

Renogy Warranty

 * Acrobat Reader is needed to you can view the Renogy warranty information in pdf form. You can download it here from Adobe Acrobat. 

View Renogy Warranty

Please read the warranty document carefully before filing a warranty claim. 
There are many and very clear exclusions to being able to file a warranty claim - be prepared.

 

RICH SOLAR Warranty

LIMITED WARRANTY

This LIMITED WARRANTY from RICH SOLAR warrants to the original consumer purchaser that this RICH SOLAR product will be free from defects in workmanship and material under normal consumer use during the applicable warranty period identified in Paragraph 2, below, subject to the exclusions outlined in Paragraph 5, below. The preceding provisions state RICH SOLAR's entire liability, and your exclusive remedy, for any breach of warranty, express or implied. RICH SOLAR will not assume, nor authorize any person to assume for it, any other liability in connection with the sales of RICH SOLAR products.

WARRANTY PERIOD

The warranty period for all of RICH SOLAR's products is outlined below

  • Rigid Solar Panels: 25-year power output warranty
  • Portable Briefcase Solar Panels: 25-year power output warranty
  • Portable Power Stations: 2 years
  • Solar Charge Controllers: 2 Years (MPPT) | 6 Months (PWM)
  • Inverters: 2 years
  • Flexible Solar Panel: 1-year workmanship and materials
  • CIGS Flexible Solar Panel: 1-year workmanship and materials 
  • LiFePO4 Lithium Battery (Cells): 10-year manufacturer defect

The warranty period for all other RICH SOLAR products and components is one (1) year from the date of original purchase by the original consumer. A sales receipt from the original consumer purchase, or other reasonable documentary proof, is required in order to establish the start of the warranty period. If you completed the online RICH SOLAR Product Registration Form within thirty (30) days after purchasing your product, that registration can also establish the start date of the warranty period. Warranty coverage is not conditioned upon such registration.

REMEDY

RICH SOLAR will, at its option, (1) repair the product at no charge, using new or refurbished replacement parts, or (2) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product. A replacement product/part assumes the remaining warranty of the original product or ninety (90) days from the date of replacement or repair, whichever provides longer coverage for you. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes RICH SOLAR’s property.

LIMITED TO ORIGINAL CONSUMER BUYER. This warranty is not transferable to any subsequent owner of a RICH SOLAR product.

EXCLUSIONS AND LIMITATIONS. This Limited Warranty applies only to hardware products manufactured by or for RICH SOLAR that can be identified by the "RICH SOLAR" trademark, trade name, or logo affixed to them.

The Limited Warranty does not apply to any non-RICH SOLAR products, even if packaged or sold with RICH SOLAR products. Non-RICH SOLAR manufacturers or suppliers may provide their own warranties. This warranty does not apply to: (i) to damage caused by accident, abuse, misuse, misapplication, or non-RICH SOLAR products; (ii) to damage caused by service performed by anyone other than RICH SOLAR; (iii) to a product or a part that has been modified without the written permission of RICH SOLAR; (iv) to a product where any RICH SOLAR serial number has been removed or defaced, or (v) to any product purchased through an online auction house. This limited warranty does not apply to any battery cell or product containing a battery cell unless the battery cell has been fully charged by you within seven (7) days after your purchase of the product and at least once every 6 months thereafter.

THIS WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES, AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. RICH SOLAR SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF RICH SOLAR CANNOT LAWFULLY DISCLAIM IMPLIED WARRANTIES UNDER THIS LIMITED WARRANTY, ALL SUCH WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. No RICH SOLAR RESELLER, AGENT, OR EMPLOYEE IS AUTHORIZED TO MAKE ANY MODIFICATION, EXTENSION, OR ADDITION TO THIS WARRANTY. IN NO EVENT WILL RICH SOLAR BE LIABLE FOR ANY DIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES ARISING FROM ANY USE OR MALFUNCTION OF ANY RICH SOLAR PRODUCT, OR FROM ANY BREACH OF WARRANTY, INCLUDING DAMAGE TO OTHER DEVICES. IN NO EVENT WILL RICH SOLAR'S LIABILITY FOR ANY CLAIM, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY), OR UNDER ANY OTHER THEORY OF LIABILITY, EXCEED THE AMOUNT PAID BY YOU FOR THE RICH SOLAR PRODUCT

Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

To obtain warranty service, you must contact RICH SOLAR customer service team via telephone at 1-800-831-9889, or via email at sales@richsolar.com. If our customer service team determines that this is a warranty matter, they will give you a Return Material Authorization ("RMA") number. You must properly package the product, clearly marking the RMA number on the package and including proof of your purchase date with the product. You must then send the product by mail or courier, with shipping costs paid by you, to RICH SOLAR at 5550 Jurupa St Ontario, CA 91761. We will process your return and send your repaired or replacement product to you at our expense for the product being shipped to locations in North America. 

 

 

Anker Cancellation, Return & Refund Policy 

Cancellation Policy

Please note that there is a cancellation fee if you cancel your order, even before delivery of your order (2.9% for credit card users, 3.9% for international credit card users, 3.6% for PayPal users, 3.5% for ShopPay users). 

Return & Refund Policy - 30-Day Money-Back Guarantee for Any Reason

Undamaged products can be returned for a full refund, regardless of the reason, within 30 days of purchase, excluding Corporate purchases/bulk orders, which may not be refundable. (Note: Ordering more than 10 units of a product will be considered a bulk order.)Once the returned item arrives back in Anker’s warehouse for inspection, the refund process will begin.
  • Returns must include all accessories (When returning products purchased in the "Buy One, Get One for $0.99" promotion, you must return both products. If you only return one product, the refund amount will be the amount paid minus the MSRP of the $0.99 product.)
  • Items must include original packaging
  • For non-quality related warranty claims, the buyer is responsible for shipping costs
  • For non-quality related warranty claims, Anker refunds the cost of the product itself
  • Returns may be rejected if items do not meet the above requirements


Refund requests for the 30-day money-back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired after this 30-day window. For purchases not made directly through Anker’s online stores, please contact retailers for refunds. For quality-related issues, please see below.

How do I return an item?
1. Please reach out to team@solargeneratorsandpowerstationsplus.com to initiate a return. Please state the reason for the return and provide an invoice or screenshot to confirm the order number.
2. Anker support will share the corresponding return address with you within 24 working hours.
3. For the refund to be processed promptly, please be sure to send return notification to team@solargeneratorsandpowerstationsplus.com with the following information:

  • Name of the courier
  • Tracking number

How long does it take to get a refund?
Refunds will be issued once the item arrives at our warehouse. The refund will be credited back using the same method as when your initial order was made. Processing time typically takes 3-5 working days. Please note that refunds will be processed minus transaction fees (2.9% for credit card users, 3.9% for international credit card users, 3.6% for PayPal users, and 3.5% for ShopPay users).

 

Warranty Claims for Quality-Related Issues

All quality-related defects on items sold directly by Anker or Anker's authorized resellers are covered by an extensive warranty, starting from the date of purchase (see top of page for your product’s warranty timeline).

Anker's limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.

For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise, a new item will be sent. In situations where a replacement is not an available or preferred option, Anker will offer a partial refund according to the usage time of the device.

Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.

Process:

  • Buyer must provide sufficient proof of purchase
  • Anker must document what happens when buyers troubleshoot the product
  • The defective item’s serial number and/or visible proof depicting the defect are required
  • It may be necessary to return an item for quality inspection
  • For defective items that Anker needs to have returned, warranties on those replacements are voided if the wrong item is returned to Anker or if the defective item is not returned.


Valid proof of purchase:

  • Order number from online purchases made through Anker or Anker's authorized resellers
  • Sales invoice
  • Dated sales receipt from an authorized Anker reseller that shows a description of the product along with its price


Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address the item was originally shipped to).

Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty timeframe or 90-day warranty claim request period, whichever is longer.

Shipping costs must be covered by the buyer in the following situations:

  • Returning products for any reason other than a proven defect
  • Warranty claims on items taken outside the original country of purchase
  • Buyer’s accidental returns
  • Returning personal items
  • Returning items claimed to have defects but found by Anker quality control to be in working condition
  • Returning defective items in international shipping
  • Costs associated with unauthorized returns (any returns made outside of the approved warranty process)


Not Covered Under Warranty:

  • Products without sufficient proof of purchase
  • Lost or stolen products
  • Items that have expired their warranty period
  • Non quality-related issues (after 30 days of purchase)
  • Free products
  • Repairs through 3rd parties
  • Damage from outside sources
  • Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, and operating devices improperly)
  • Purchases from unauthorized resellers


Solar Generators and Power Stations Plus is not liable for:

  • Loss of data incurred from the use of Anker products
  • Returning personal items sent to Anker


When returning items with a prepaid shipping label provided by Anker, Anker takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, the buyer assumes responsibility for any damage or loss incurred in transit. Anker does not provide refunds for items damaged in transit for non-quality-related warranty claims.

 

 

EcoFlow Cancellation, Return & Refund Policy

Cancellation

Customers can request a full refund within 24 hours after placing an order on solargeneratorsandpowerstationsplus.com. 

Please note that there is a cancellation fee, even before delivery of your order (2.9% for credit card users, 3.9% for international credit card users, 3.6% for PayPal users, 3.5% for ShopPay users). 

Orders can be canceled up to 30 days after they are shipped and before they are delivered.
 
Return
If you are unsatisfied with your purchase, you may return the purchased items complete in their original packing within 30 days of receiving them for an exchange or refund.

If 30 days have passed since your purchase, we cannot offer a refund or exchange.

For quality issues, we will give you a full refund (minus transaction fees of 2.9% for credit card users, 3.9% for international credit card users, 3.6% for PayPal users, 3.5% for ShopPay users) or a one-time free replacement within 30 days of receiving the items.

Please collect the package first if your order has been shipped and you want to return it. Then contact us at team@solargeneratorsandpowerstationsplus.com to obtain instructions to return.
At minimum, you will need to provide the following information:
  • Full Name
  • Shipping Address
  • Postal Code
  • Country
  • Phone Number
  • Serial Number
  • Purchase Channel
  • Order Number 
  • Purchase Date
  • Order confirmation (screenshot of confirmation email including the product and price)
  • Relevant images and videos that will help better understand the issue.


Please note that a double shipping fee may be deducted from the original payment if you reject the shipments.

You’ll be charged for shipping and a transaction fee (2.9% for credit card users, 3.9% for international credit card users, 3.6% for PayPal users, 3.5% for ShopPay users) in the event of a return on US orders.
 
Refund

After you have returned the product to EcoFlow's warehouse, they will issue a refund within 14 business days. You will be notified by email when your order is refunded less the transaction fee (2.9% for credit card users, 3.9% for international credit card users, 3.6% for PayPal users, 3.5% for ShopPay users). If you have not received the refund after 14 business days, please contact us at team@solargeneratorsandpowerstationsplus.com.

Return Shipping Cost:

Product Shipping Cost
DELTA  $65
RIVER 370 $40
RIVER  $30
RIVER Extra Battery $15
RIVER Max $35
RIVER Pro $35
RIVER Pro Extra Battery $35
DELTA Max $70
DELTA Pro $90
RIVER Plus $30
RIVER Max Plus $35
110W/160W Portable Solar Panel $40
400W Portable Solar Panel $70
DELTA Max Smart Extra Battery $70
DELTA Pro Smart Extra Battery $70
Smart Generator $70
Wave Portable Air Conditioner $70
Wave Add-On Battery $35
Delta MINI $60
220W Solar Panel $45 
Other Products $16
RIVER 2  $25
RIVER 2 Max $30
RIVER 2 Pro $35
DELTA 2  $60
DELTA 2 Smart Extra Battery $60
100W Rigid Solar Panel / 400W Rigid Solar Panel Based on actual shipping cost
100W Flexible Solar Panel $40
Smart Generator (Dual Fuel) $70
BLADE $65
GLACIER $80
WAVE 2 $55
DELTA 2 Max $75
DELTA 2 Max Smart Extra Battery $75
Power Kits Console $15
Distribution Panel $15
5kwh LFP Battery $50
Power Hub $30

Please note that return shipping costs include shipping costs and handling fees. The return fee for the new 2024 Delta Pro Ultra Inverter / Battery and Home Smart Panel 2 are $100 each.

 
After-sale EcoFlow Support Contact Information
For technical support, please use the following contact information for EcoFlow. 
Tel: +1 (800)-368-8604
Email: support@ecoflow.com

 

Renogy Cancellation, Return & Refund Policy 

Cancellation Policy

Please note that there is a cancellation fee if you cancel your order, even before delivery of your order (2.9% for credit card users, 3.9% for international credit card users, 3.6% for PayPal users, 3.5% for ShopPay users). 

 

Return & Refund Policy

 * Be sure you have Acrobat Reader to view the Renogy Return and Refund Policy in PDF form. You can download it here from Adobe Acrobat. 

View Renogy Return & Refund Policy

 

Have Questions?

Contact us now at team@solargeneratorsandpowerstationsplus.com. 

 

 

RICH SOLAR Cancellation, Return & Refund Policy 

At RICH SOLAR, we want to ensure your shopping experience is second to none, including any returns or refunds you may need to make. If you are looking to return and refund your order, first make sure your order meets these three requirements:

  1. Brand new item
  2. In original packaging
  3. Within 30 days of purchase

If your order matches the three conditions, RICH SOLAR guarantees a return and a refund.

Note: RICH SOLAR waives the restocking fee and pays the shipping costs of any returned item(s) for the following reasons:

  • carrier damage
  • defects
  • incorrect products
  • extra products you did not order

If an item is returned for other reasons, customers are responsible for the shipping and restocking fees.

Return Notice:

If your item was bought outside the 30-day window you will be responsible for a 15% restocking fee and shipping cost. If you modify your product in any way, your warranty is void, RICH SOLAR will not accept your return, and the item will be returned to you at your expense.

Restocking Fee:

All items must be inspected and tested by our Technical Support and Engineering departments before they can be restocked for sale. This fee covers the labor costs involved with customer returns.

Replacements

If there is any issue with your product, please contact RICH SOLAR's Tech Support at tech@richsolar.com or 1-800-831-9889 . Our representatives will assist you in troubleshooting your product. 

If any damage occurred during the manufacturing or shipping process, you are eligible for either a refund or replacement. If you’d like a replacement, please email team@solargeneratorsandpowerstationsplus.com to arrange the return of the of the old part and will replace it after it is received and inspected.

If the item was improperly handled during the setup or installation, then the product is no longer eligible for replacement or refund.

If the item was damaged during transit, please notify us immediately. RICH SOLAR can’t honor any damage claims past 21 days due to the FedEx, UPS, USPS, and DHL claim policy. Please send photos of the damages, outer packaging, and label to team@solargeneratorsandpowerstationsplus.com and we will notify RICH SOLAR to process the claim.

Have Questions?

Contact us now at team@solargeneratorsandpowerstationsplus.com.